Diabetes Care Facilitation

Diabetes Care Facilitators


How it Works

  • When patients are registered into the Health-e-Connect Diabetes Management Program, their care plan, medication regimen and blood glucose-testing regimen are uploaded onto the secure Health-e-Connect database.
  • ALRT’s Diabetes Care Facilitators (DCFs) will regularly review the data and testing frequency according to clinician approved protocols to determine if patients or members or users are adhering to their care plan and if their blood glucose levels require the intervention of a clinician.
  • Once the DCF reviews the data, the system features a robust communications platform that coordinates secure message, text and e-mail communication to the patients, providing simple reminders and feedback that can help improve patient adherence to their care plan.
  • Based on established protocols and upon an examination of the patient data, communications can also be sent to clinicians, caregivers, case managers, or others designated to be notified.


  • The Health-e-Connect system allows the DCFs to easily query the system to see which patients are not adhering to their care plan, i.e. which patients have glucose readings outside of their specified acceptable range, and which patients are not testing as prescribed.
  • This population management capability allows the DCFs to focus on patients that need attention based on criteria set by their clinicians. In short, the DCFs will be able to see testing patterns as well as actual test results to determine if they are in line with each specific patient’s prescribed care plan.
  • The Health-e-Connect integrated communications platform takes remote monitoring to a new level because it allows caregivers or clinicians the opportunity to recommend corrections in the patient’s care plan, provide more frequent opportunities for coaching and, most importantly, give patients encouragement and support between office visits.